Privacy Policy
United States

Effective Date: 19/01/2026

Durham Meat & Seafood, and its subsidiaries and affiliated brands, including but not limited to Durham Meat & Seafood, Sierra Meat & Seafood, Durham Ranch, MacDonald Meat, Flocchini Family Provisions, Seattle Fish Company, Lombardi Brothers and Taquoma Ranches (collectively, “Durham,” “we,” “us,” or “our”), respect your privacy and are committed to protecting it.

 

This Privacy Notice describes how we collect, use, disclose, and safeguard information when you visit or interact with our websites, mobile applications, communications, advertisements, products, and services that link to or reference this Privacy Notice (collectively, the “Services”).

 

By accessing or using our Services, you agree to the practices described in this Privacy Notice. If you do not agree, please do not use the Services.

 

Information We Collect

 

Personal Information

 

We may collect personal information that identifies or relates to you, including:

  • Contact information (name, mailing address, email address, phone number)
  • Account information (username, password)
  • Payment and billing information, which may be processed by third-party payment processors subject to their own privacy policies
  • Business and credit-related information, such as trade references or guarantor information, where applicable
  • Identification information required to provide services, including tax or government-issued ID numbers where legally required
  • Communications you send to us, including emails, inquiries, feedback, or customer support requests

 

We do not sell or share personal information, including mobile numbers, for third-party marketing or advertising purposes.

 

Automatically Collected Information

 

When you use the Services, we may collect certain information automatically, including:

  • IP address and device identifiers
  • Browser type and operating system
  • Dates, times, and duration of visits
  • Pages viewed and navigation patterns
  • Referring URLs

 

This information helps us operate, analyze, and improve our Services.

 

Cookies and Tracking Technologies

 

We use cookies, web beacons, pixels, and similar technologies to enhance functionality, personalize content, analyze usage, and support marketing efforts.

 

You can control cookies through your browser settings. Disabling cookies may limit some features of the Services.

Some third-party service providers (such as analytics or advertising partners) may also use cookies or similar technologies. Their use of these technologies is governed by their own privacy policies.

 

How We Use Your Information

 

We may use the information we collect to:

 

  • Provide, operate, and maintain the Services
  • Process orders and transactions
  • Communicate with you, including responding to inquiries and providing customer support
  • Send information about products, services, offers, or promotions
  • Maintain records related to purchases and business relationships
  • Improve our websites, products, and customer experience
  • Analyze usage trends and marketing effectiveness
  • Protect against fraud, unauthorized access, and other risks
  • Enforce our terms, policies, and agreements
  • Comply with legal and regulatory obligations

 

We may combine information collected through the Services with information obtained from affiliates, subsidiaries, and trusted business partners, consistent with this Privacy Notice.

 

Disclosure of Information

 

We may disclose information:

 

  • To service providers and contractors who perform services on our behalf and are contractually required to protect the information
  • To comply with legal obligations, court orders, or governmental requests
  • To enforce our agreements and protect our rights, property, employees, customers, or others
  • In connection with a business transaction, such as a merger, acquisition, reorganization, or sale of assets
  • With your consent or at your direction

 

We may also share aggregated or de-identified information that cannot reasonably be used to identify an individual.

 

Data Security

 

We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no system or transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

Your Choices and Rights

 

Communications

 

You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails or by contacting us directly.

 

Cookies and Analytics

 

You may control cookies through your browser settings. You may also opt out of Google Analytics by visiting Google’s opt-out tool.

 

Access, Correction, and Deletion

 

You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We may decline requests where permitted by law.

 

Children’s Privacy

 

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

 

Do Not Track Signals

 

Some browsers transmit “Do Not Track” signals. At this time, our Services do not respond to such signals.

 

International Data Transfers

 

We are based in the United States. Your information may be transferred to, processed, and stored in the United States or other countries where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to such transfers.

 

California Privacy Rights

 

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including rights to know, access, delete, and limit the use of certain personal information. Details are provided in our California Privacy Notice, which supplements this Privacy Notice.

 

EEA, UK, and Swiss Residents

 

If you reside in the EEA, United Kingdom, or Switzerland, additional rights may apply to you under applicable data protection laws. These rights are described in our EEA/UK/Swiss Privacy Notice, which supplements this Privacy Notice.

 

Changes to This Privacy Notice

 

We may update this Privacy Notice from time to time. When we make material changes, we will provide notice by posting an updated version on our websites or through other appropriate means. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Notice.

 

Contact Us

 

If you have questions or requests regarding this Privacy Notice or our privacy practices, please contact us at:

Email: info@durhammeatandseafood.com

 

Third-Party  Whistleblower Policy

 

1. Purpose and scope

 

Who can report. 

 

Anyone who is not a Sierra employee, including:

•Suppliers, contractors and service providers, and their workers
•Customers
•Neighbors and members of the local community
•Visitors to our site

Sierra employees raise concerns through the employee grievance procedure in the employee handbook.

 

What can be reported.

 

Any concern that Sierra, or someone acting for Sierra, may be breaking the law or the ETI Base Code. Examples include:

 

•Forced labor, child labor, or unfair treatment of workers
•Unpaid or underpaid wages, or excessive working hours
•Health and safety risks
•Discrimination, harassment or abuse
•Bribery, fraud or other dishonest conduct
•Environmental harm, such as noise, odor, waste or water pollution affecting neighbors

Routine business questions, such as an order, delivery or invoice, should go to your usual Sierra contact. They are not handled under this policy.

 

2. How to report

 

Channel
Email: lderoulet@sierrameat.com
Phone: 775-336-4114, Monday through Friday, 8:00 a.m. to 5:00 p.m. Outside these hours, leave a message.

Mail: Lisa de Roulet, Sierra Meat Company, 1660 Capital Blvd, Reno, NV 89502, marked “Confidential: Third-Party Concern”
In person
At the Sierra front office, asking for Lisa de Roulet, VP Finance
Reports can be made in English or Spanish. You do not need to give your name. If you do, we will keep it confidential, and we can tell you what happened. Please give as much detail as you can: what happened, when, where, and who was involved.

This policy and the reporting details are posted on the Sierra website and as a notice at the reception desk.

 

3. What happens after a report

 

  1. Acknowledge. We confirm we received the report within 10 business days, if we have a way to contact the person who made it.
  2. Assess. Lisa de Roulet, VP Finance, reviews the report and decides whether it needs investigation. If the report concerns that person, it goes to the President instead.
  3. Investigate. A person with no involvement in the matter looks into it. Serious concerns, such as forced labor, child labor or immediate safety risks, are reported to the President at once and acted on without waiting for the investigation to finish.
  4. Act. If the concern is confirmed, we take corrective action and record it.
  5. Respond. Where we can, we tell the person who reported what we found and what we did, within 45 days of the report. If the investigation takes longer, we tell them when to expect an answer.

 

Nothing in this policy stops anyone from reporting a concern directly to the authorities, such as the Nevada Labor Commissioner, the U.S. Department of Labor or the police.

 

4. Protection from retaliation and confidentiality

 

We do not retaliate against anyone who raises a concern in good faith, even if the concern turns out to be mistaken. Retaliation includes ending or reducing a supplier or customer relationship, refusing service, threats, or pressure to withdraw a report. Any Sierra employee who retaliates faces disciplinary action, up to and including termination.

We share the identity of the person who reported, and the details of the report, only with the people who need them to deal with it, unless the law requires otherwise. Knowingly making a false report is not protected by this policy.

5. Records, review and approval

Every report is recorded in a log with the date received, channel, type of concern, action taken, outcome, and date closed. The log is kept for 3 years and made available at audits with personal details removed.

 

Chris Flocchini, President, owns this policy. Each year the owner reviews the log, checks that the reporting channels work, and reports the number and types of concerns, and how they were resolved, to the Executive Leadership Team. The policy is reviewed every 12 months.

Keep the following ready for the audit: this signed policy, evidence of where it is published, and the report log.