Privacy Policy
EEA, UK & Swiss

Effective Date: 19/01/2026

This EEA, UK & Swiss Privacy Notice (“Notice”) supplements the information contained in our Privacy Notice and applies to individuals located in the European Economic Area (EEA), the United Kingdom, and Switzerland (“Data Subjects”). It explains how Durham Meat & Seafood and its subsidiaries and affiliated brands (collectively, “Durham,” “we,” “us,” or “our”) process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”), the UK GDPR, and Swiss data protection laws.

 

Data Controller

 

For purposes of applicable data protection laws, Durham Meat & Seafood is the data controller of your personal data.

 

Contact Information:


Email: info@durhammeatandseafoo.com

 

Personal Data We Collect

 

We may collect and process the following categories of personal data:

 

  • Identity and contact data (such as name, business name, address, email address, phone number)
  • Account and login data
  • Transaction and billing data
  • Business relationship data, including trade references and professional details
  • Communications, including emails and customer service inquiries
  • Technical and usage data, such as IP address, browser type, device information, and website activity
  • Marketing and preference data

 

We do not intentionally collect personal data from children under the age of 13.

 

Legal Bases for Processing

 

We process your personal data only when permitted by law, including on the following legal bases:

 

  • Performance of a contract – to provide products or services you request
  • Legitimate interests – to operate, improve, and secure our business, communicate with customers, and prevent fraud (where such interests are not overridden by your rights)
  • Compliance with legal obligations – to meet regulatory, tax, or legal requirements
  • Consent – where required, such as for certain marketing communications or cookie usage

 

You may withdraw consent at any time where processing is based on consent.

 

How We Use Your Personal Data

 

We use personal data to:

 

  • Provide, administer, and support our Services
  • Process orders and manage business relationships
  • Communicate with you and respond to inquiries
  • Improve our websites, products, and services
  • Send marketing communications (where permitted by law)
  • Ensure security and prevent fraud
  • Comply with legal and regulatory obligations

Data Sharing and Transfers

 

We may share your personal data with:

 

  • Service providers and processors acting on our behalf under contractual obligations
  • Affiliates and subsidiaries consistent with this Notice
  • Regulatory authorities or law enforcement where legally required
  • Business transferees in the event of a merger, acquisition, or asset sale

 

International Data Transfers

 

Your personal data may be transferred to and processed in countries outside the EEA, UK, or Switzerland, including the United States. Where required, we implement appropriate safeguards, such as:

 

  • Standard Contractual Clauses approved by the European Commission or UK authorities
  • Other lawful transfer mechanisms recognized under applicable law

 

Data Retention

 

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including contractual, legal, accounting, and operational requirements.

 

Your Data Protection Rights

 

Depending on your location, you may have the following rights:

 

  • Right of access – to request a copy of your personal data
  • Right to rectification – to correct inaccurate or incomplete data
  • Right to erasure – to request deletion of your personal data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

 

Exercising Your Rights

 

To exercise your rights, please contact us at:

 

Email:

 

info@durhammeatandseafood.com

We may require verification of your identity before fulfilling your request. We will respond within the timeframes required by applicable law.

 

Marketing Communications

 

Where permitted by law, we may send you marketing communications. You may opt out at any time by following the unsubscribe instructions in our emails or by contacting us directly.

 

Cookies and Tracking Technologies

 

We use cookies and similar technologies as described in our main Privacy Notice. Where required by law, we obtain consent before placing non-essential cookies.

 

Changes to This Notice

 

We may update this Notice periodically. Any changes will be posted with a revised “Last Updated” date.

 

Supervisory Authorities

 

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority in the EEA, UK, or Switzerland.

Third-Party  Whistleblower Policy

 

1. Purpose and scope

 

Who can report. 

 

Anyone who is not a Sierra employee, including:

•Suppliers, contractors and service providers, and their workers
•Customers
•Neighbors and members of the local community
•Visitors to our site

Sierra employees raise concerns through the employee grievance procedure in the employee handbook.

 

What can be reported.

 

Any concern that Sierra, or someone acting for Sierra, may be breaking the law or the ETI Base Code. Examples include:

 

•Forced labor, child labor, or unfair treatment of workers
•Unpaid or underpaid wages, or excessive working hours
•Health and safety risks
•Discrimination, harassment or abuse
•Bribery, fraud or other dishonest conduct
•Environmental harm, such as noise, odor, waste or water pollution affecting neighbors

Routine business questions, such as an order, delivery or invoice, should go to your usual Sierra contact. They are not handled under this policy.

 

2. How to report

 

Channel
Email: lderoulet@sierrameat.com
Phone: 775-336-4114, Monday through Friday, 8:00 a.m. to 5:00 p.m. Outside these hours, leave a message.

Mail: Lisa de Roulet, Sierra Meat Company, 1660 Capital Blvd, Reno, NV 89502, marked “Confidential: Third-Party Concern”
In person
At the Sierra front office, asking for Lisa de Roulet, VP Finance
Reports can be made in English or Spanish. You do not need to give your name. If you do, we will keep it confidential, and we can tell you what happened. Please give as much detail as you can: what happened, when, where, and who was involved.

This policy and the reporting details are posted on the Sierra website and as a notice at the reception desk.

 

3. What happens after a report

 

  1. Acknowledge. We confirm we received the report within 10 business days, if we have a way to contact the person who made it.
  2. Assess. Lisa de Roulet, VP Finance, reviews the report and decides whether it needs investigation. If the report concerns that person, it goes to the President instead.
  3. Investigate. A person with no involvement in the matter looks into it. Serious concerns, such as forced labor, child labor or immediate safety risks, are reported to the President at once and acted on without waiting for the investigation to finish.
  4. Act. If the concern is confirmed, we take corrective action and record it.
  5. Respond. Where we can, we tell the person who reported what we found and what we did, within 45 days of the report. If the investigation takes longer, we tell them when to expect an answer.

 

Nothing in this policy stops anyone from reporting a concern directly to the authorities, such as the Nevada Labor Commissioner, the U.S. Department of Labor or the police.

 

4. Protection from retaliation and confidentiality

 

We do not retaliate against anyone who raises a concern in good faith, even if the concern turns out to be mistaken. Retaliation includes ending or reducing a supplier or customer relationship, refusing service, threats, or pressure to withdraw a report. Any Sierra employee who retaliates faces disciplinary action, up to and including termination.

We share the identity of the person who reported, and the details of the report, only with the people who need them to deal with it, unless the law requires otherwise. Knowingly making a false report is not protected by this policy.

5. Records, review and approval

Every report is recorded in a log with the date received, channel, type of concern, action taken, outcome, and date closed. The log is kept for 3 years and made available at audits with personal details removed.

 

Chris Flocchini, President, owns this policy. Each year the owner reviews the log, checks that the reporting channels work, and reports the number and types of concerns, and how they were resolved, to the Executive Leadership Team. The policy is reviewed every 12 months.

Keep the following ready for the audit: this signed policy, evidence of where it is published, and the report log.